Deciding to use a restaurant POS system is one of the most pivotal operational decisions that you could make as a restaurant owner. With so many POS systems available on the market, choosing a system that suits your specific needs and requirements could prove problematic. While all POS systems serve the same purpose when it comes to reliability, capability, performance, and functionality, no two systems are the same.
In light of this, there are many factors that you would need to consider when purchasing restaurant software. While technical support, after purchase care, price, future enhancements, and warranty are vital factors to consider, there are several other things that should be followed up on if you want to get the perfect system for your restaurant. Here is a look at some of the most important features to consider when choosing a restaurant POS system.
Ease of Use
When looking for a restaurant POS system, it is advisable that you consider how easy to use it is. A good system is one that has terminal flexibility – it should be one that responds to users and not hardware. This way, it will be easier for staff and management to perform their duties at whichever station they are at without any complications. It should also allow for easy system updates and changes that reflect throughout the system as soon as they are made from whatever station they are made.
Almost all restaurants exist and continue to survive because of loyal, repeat customers. As such, having a customer database is essential – and the good thing is that most of restaurant POS systems have this feature. However, when searching for one, consider if the system you are thinking about has to crucial customer database features – order tracking and built-in loyalty. This way, it becomes easier to know the people who bring business, what they like, and how you can reward them.
If your restaurant is one that takes reservations, you should consider looking for a POS system that can handle this on its own instead of through third-party providers. This way, you can keep track of the number of customers making reservations both online and via phone for easier management.
Another vital aspect to consider when choosing a POS system for your restaurant is its scalability. Is it flexible enough to handle expansions and upgrades? Does it allow for extra stations to be added as the business grow? What if you decided to add online reservations or tableside ordering as time goes by? Will it allow for this? Are these features presently available? These are some of the questions you need to ask when choosing a restaurant POS system.
Systems fail from time to time because of many reasons. However, when this happens, you need to be assured that all your data is safe. As such, you need to find out if (and how) your data will be affected in the eventuality your preferred system fails. Find out the type of database the system uses to know how safe your data will be when worse comes to worst. It is advisable to go for a POS system that uses a database like SQL that can easily be recovered from most catastrophes without corrupting or losing data or requiring too much intervention from tech support.
Consider these aspects, and several others, when choosing a restaurant POS software to have an easier time finding an all-rounded system that caters to all your operational requirements and needs as a restaurant.